FAQs
Yes. Just be sure to include the Ticket Number for each device so we have the details on who the device belongs to and the problem with the device.
If you do not include a Ticket Number for your repair it can delay the repair as we may not know who sent us the device.
Yes, feel free to email or call us if you have questions about other repairs. We currently have our most common repairs and prices on the website. We do work on a wide range of devices including phones, tablets and computers.
We do not currently provide shipping labels to send in your device. This allows you to pick the cheapest, fastest, or most convenient shipping method for you.
Sign in to your account and open My Repairs. You'll see every repair you have with us, with its current status, the expected ready date, the device, and the latest update from your technician.
Click View details on any repair for the full timeline of technician updates, or View order to jump back to the order the repair came from.
Sign in with the same email address you used to place the order. You'll also receive an email with a Ticket Number for each device every time you submit an order.
You do not need to pay when you send in your repair. Once you have approved the repair estimate and the repair is complete, we will email you an invoice.
There is a link to pay using PayPal where you can use an existing PayPal account or use a credit card for payment. We do not currently accept any other forms of payment.
Most repairs are completed in 2 business days or less, with the exception of data recovery. This does not include shipping to us or return shipping time.
You can decide how you want to ship the repair to us and we'll give you a couple of options once we've repaired the device for return shipping.
First check your Spam or Junk folder for the confirmation email. The email is sent to the account email address you used to set up the account on our website.
If you still do not have the email you can call us at 636-336-6236 or email us at contact@deviceprosolutions.com.
We are open Monday through Friday from 8am to 5pm. If you need to reach us and it's after business hours please email us at contact@deviceprosolutions.com. We try to answer emails when possible after business hours.
You will receive the following updates on your repair:
- When we have received your repair at our facilities and checked it in
- Once the device has been diagnosed
- After the device has been repaired you will receive an invoice
- Once payment has been received we'll ship out the device and you will receive an email with tracking information
Yes. Just be sure to include the Ticket Number for each device so we have the details on who the device belongs to and the problem with the device.
If you do not include a Ticket Number for your repair it can delay the repair as we may not know who sent us the device.
Yes, feel free to email or call us if you have questions about other repairs. We currently have our most common repairs and prices on the website. We do work on a wide range of devices including phones, tablets and computers.
Sign in to your account and open My Repairs. You'll see every repair you have with us, with its current status, the expected ready date, the device, and the latest update from your technician.
Click View details on any repair for the full timeline of technician updates, or View order to jump back to the order the repair came from.
Sign in with the same email address you used to place the order. You'll also receive an email with a Ticket Number for each device every time you submit an order.
First check your Spam or Junk folder for the confirmation email. The email is sent to the account email address you used to set up the account on our website.
If you still do not have the email you can call us at 636-336-6236 or email us at contact@deviceprosolutions.com.